Spare Parts Services

Rapid Response. Ready Supply. Keeping You One Step Ahead.

There are a lot of reasons for equipment downtime. Waiting for a spare part doesn’t have to be one of them. With Siemens Spare Parts Services, you stay one step ahead of downtime. Our network of regional warehouses and state-of-the-art logistics ensure fast access to the parts you need.

What is it?

What is it?

What will it do for me?

What will it do for me?


Our Spare Parts Services offer effective inventory strategies that can lead to lower costs. They make ordering system compatible parts easy. You can also be confident that you are receiving guaranteed OEM spare parts. Think of us as an extension of your own warehouse, without the inventory, carrying costs, or storage space.

Here’s how we work together. Siemens acts as your spare parts procurement, logistics and storage team. We store industrial spare parts for up to ten years. When you need a part, we coordinate the handling and fast shipment, ensuring your part reaches your plant in the shortest time possible. We manage all aspects –procurement, transportation, customs clearance, storage and order management, logistics planning and management, as well as product returns.

We give you three options: Extended Exchange, Guaranteed Availability, and Asset Optimization. You can choose one, two, or all three, depending on what works for you and your budget. It couldn’t be easier. Working with Siemens to implement a spare parts strategy will allow your organization to minimize the risk of not having the right spares on-hand or products on shelves that are now obsolete. At the same time, you minimize the capital invested.

The benefit of our Spare Parts Services is about more than parts. It’s about reducing downtime. It’s about cutting costs. It’s about improving your budget’s buying power and creating a long-term inventory strategy that enhances your plant’s efficiency. Some refer to it as asset optimization. But in reality, it’s about making your job easier.

In addition to getting the parts you need, you will have:

-Extended warranty on critical parts

-Immediate access to spare parts with original manufacturer quality

-Insurance of parts availability when and where you need them

-Professional logistics team that guarantees fast delivery of parts

-Access to industrial parts worldwide

-An inventory strategy that minimizes your investment in carrying costs

Give me specifics

Give me specifics.


Parts Extended Exchange Option (EEO)

You gave a good amount of thought to purchasing your product or system. Probably less so about the warranty. Our Extended Exchange Option for spare parts gives you confidence that once our standard warranty period expires, replacement of your Siemens products that have failed will be replaced. You choose the parts, and the length of extended protection — from 24 to 60 months after product delivery, in 6-month increments. Best of all, we offer you the chance to purchase this option up to 12 months after product delivery.

Specific benefits include:

-Guaranteed investment protection through extended warranty

-Available coverage for nearly all current Siemens industrial products

-Flexible options tailored to the period of coverage you choose

-Transparency of costs to improve budgeting and planning

Parts Guaranteed Availability

With Guaranteed Availability, you can ensure critical parts will be available before you need them. Wait time is eliminated. Pre-purchasing and storing critical parts on-site is a thing of the past. Tell us which parts you expect to need and we will have them waiting for you. When the day comes, we’ll ship the parts you need quickly, from a distribution center nearest you.

You gain peace of mind knowing you can:

-Ensure your parts are shipped within 4 hours of your request from our distribution center

-Reduce your own spare parts warehousing requirements

-Minimize downtime and reduce the duration of repair measures

Asset Optimization Services

Many operators choose to address the need to prevent breaks in production and maintain spare parts supplies by creating their own extensive – and expensive – spare parts stockpiles. But there is a better way. Our Asset Optimization Services for spare parts embody the principle of "as much as necessary, as little as possible.” It means that only the strategically important spare parts are kept in the on-site store. All other original or functionally compatible spare parts are shipped in as quickly and as easily as required. This stocking concept creates an optimal supply chain of spare parts tailored to meet the unique needs of your plant.

Your plant’s Chief Financial Office will be happy to learn you will:

-Gain optimal cost-efficiency in spare parts supply

-Minimize capital lockup, including for storage and stores management

-Reduce financial risks with long-term reliability for cost planning


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