Spare Parts & Repair

Generally, there are three options to consider when dealing with spare parts for your machine tool. Siemens customer service is available 24-hours a day, 7-days a week to provide you with fast and efficient ordering and delivery of spare parts and repair services for your SINUMERIK, SINAMICS, SIMOTICS, SIMODRIVE, SIMOVERT MASTERDRIVES, and ACRAMATIC products.

  1. Purchase
    Order a new spare/replacement part without an exchange. Note that old parts can often be returned for a credit.

  2. Advanced exchange
    We ship you a spare/replacement part and you ship us your old part. The new and old parts must have identical part numbers and the old part must be in a repairable condition.

  3. Repair
    We restore your old part back to factory specifications.

Department

Phone

Fax

Email

Customer Support - Spare Parts, Repair, & Field Service

(800) 879-8079

(513) 234-9780

CNCparts.industry@siemens.com


Ordering instructions

  1. Call us at (800) 879-8079.

  2. We provide a verbal quote over the phone.

  3. Fax your purchase order to us at (513) 494-5225.

  4. Order acknowledgement will be mailed or emailed to you.

Please note that if you need to return a purchased part, 20% of list price will be charged to cover re-testing, handling, and re-stocking.



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