Drive Technology USA

Siemens Answers with Industry's Most Comprehensive Machine Tool and CNC Parts Services

First Things First

Generally, there are three options to consider when dealing with spare parts for your CNC / machine tool system. These are discussed in more detail in the Options tab below

  • Purchase
    Without part exchange (old parts can often be returned for credit)

  • Exchange
    Where a replacement part is on its way to you long before the old part gets to us (parts must have the same number and be in repairable condition)

  • Repair
    Back up to industry specs
    More information about Repair Services


Your Default Point of Contact for CNC / Machine Tool Parts

Siemens customer service support is available 24-7 to provide you with fast and efficient ordering and delivery of spare parts and repair services for your SINUMERIK, SINAMICS, SIMODRIVE, and ACRAMATIC products.

Contact us 24-hours a day, 7-days a week

Customer Support in North America:

Phone Hotline: (800) 879-8079 and press "1"

Fax: (513) 234-9780

Email: CNCparts.industry@siemens.com

Normal business hours

Monday through Friday, 7:00 a.m. – 4:45 p.m., U.S. Central Time

Emergency, after-hours service

Leave a message and we will return your call as quickly as possible, or follow the prompts for immediate response. Note: for after-hours service, a separate surcharge over and above the parts price and freight charges may be applied.

Order Method Information for All Procedures

Call (800) 879-8079 and select "1"

Please provide the following

  • Control type

  • Part number

  • “Ship To” address

  • “Bill To” address

  • PO Number


 

Parts Purchase

After we provide a verbal quote, fax your Purchase Order to us (513) 494-5225.Order acknowledgement will be mailed or emailed to you (inquire about e-mail option when you call).

If you need to return a part: 20% of list price will be charged to cover the re-testing, handling, and re-stocking. In the unlikely event that you are shipped an incorrect part, please notify us within 30 days of the shipment to arrange proper credit and return.

Parts Exchange

Our exchange program enables shipment of a rebuilt part before we receive the inoperable part from you. In return, you receive quick turnaround and, in most cases, less cost than an outright purchase of a new part.

After we provide a verbal quote, fax your Purchase Order to us at (513) 494-5225, requesting "Exchange" on the PO.

Order acknowledgement will be mailed or e-mailed to you as you request.

We will deliver the part according to confirmed delivery date. Included in the shipment is a Return Material Authorization (RMA) form and a Failure Symptom Report. The RMA number must be referenced on the packing slip and clearly marked on the outside of the shipping box.

Please ship back the inoperative part including the RMA form to the address indicated on your RMA.

Siemens will invoice you accordingly.

A credit will be issued against the Siemens invoice when the inoperative part is received and inspected at the appropriate Siemens facility within 20 days of original part shipment and accompanied with the RMA form.

Note: The inoperative part must be authorized for return and be in repairable condition

  • Please provide proof of machine installation to validate this warranty
    - Machine number from your Registration with Siemens
    - Prior PO on which the part was ordered
     - If necessary ask your customer service representative for assistance

  • Purchase order is required for tracking purposes only. No charges will be applied to a warranty purchase order with the exception of special shipping and handling charges for counter-to-counter or door-to-door deliveries, or damage to the part not covered under warranty

  • For new control, motor or drive system under warranty, Please contact your OEM


Parts Repair

This program allows for repair of complete devices or components within 5 business days.

After we provide a verbal quote, fax your Purchase Order to us at (513) 494-5225, requesting "Repair" on the PO. Don’t forget your shipping address.

Order acknowledgement will be mailed or e-mailed to you (inquire about e-mail option when you call).

We will provide you with a Return Material Authorization (RMA) number. This RMA number must be referenced on the packing slip and clearly marked on the outside of the shipping box.

Upon receipt of the inoperable part, Siemens repair personnel will conduct the appropriate repairs and return a rebuilt part within 5 business days (unless “Rush Machine Down” situation that has already been quoted separately).

You will be notified if the part/material is not physically repairable or is uneconomically repairable. You can then provide instruction on whether to return or scrap the part(s).Siemens will invoice you accordingly.

Delivery Options Include

  • Door to door

  • Overnight

  • Hold for pick up

  • Standard transportation