For Field Service and Hotline support in North America: please call 1-800-879-8079 and Press "2" to reach the SINUMERIK® and SIMODRIVE® Service Department Monday through Friday 7:00A.M. - 7:00 P.M., CST. For emergency after hours service dial 1-800-879-8079 or 1-847-640-1595 and press "8" to leave a message that will be returned as soon as possible.
or e-mail us at: SINUMERIKHOTLINE@SEA.SIEMENS.COM
For Spare Parts in North America: please call 1-800-879-8079 and press"1" to reach the SINUMERIK® and SIMODRIVE® Spare Parts Department Monday through Friday 8:00A.M. - 4:45 P.M., CST. For emergency after hours service dial 1-800-879-8079 or 1-847-640-1595 and press "9" to leave a message that will be returned as soon as possible.
Acramatic® 2100 - Along with our Cincinnati location we have four new service locations to accommodate our customers.
For telephone support in North America: please call 513-494-5341
or e-mail us at: ACRAMATIC.SUPPORT@SEA.SIEMENS.COM
For service parts: please call 1-800-354-0426.
To browse service parts click on this link: Browse Service Parts
Customer & Distributor Parts Requests: 1-800-354-0426
Information you will need:
If your request concerns a control or individual part currently under warranty, you will also need the control serial number or PO the individual part was purchased under. A purchase order will be required for tracking purposes only. No charges will be applied to a warranty purchase order with the exception of special shipping and handling charges for counter to counter or door to door deliveries, or damage to the part not covered under warranty.
If your request concerns a new control, motor or drive system under warranty contact your OEM.
Note: There will be a special handling charge of $200.00, plus shipping assessed for all orders which require special delivery services (door to door, counter to counter).