Siemens Answers with Field Service Options for CNC and Machine Tools

Different problems require different solutions. And with extensive practical machine tool experience around the world, customers call on Siemens to assist with questions regarding the functions or handling of SINUMERIK, SINAMICS, SIMODRIVE, and ACRAMATIC products. Whether by phone, fax or e-mail, Siemens technical support specialists are available 24-hours a day, 7-days a week to advise and assist you in answering questions regarding the operation and handling of your SINUMERIK and ACRAMATIC CNC controls, along with other machine tool products.

Siemens offers the following services to help keep your plant running at peak performance

On-site service from Siemens factory-trained engineers.
Start-up and application assistance for both OEMs and end-users.
Systems modification including software and hardware upgrades, option installations and retrofitting.
Remote diagnostics to analyze and diagnose problems via modem.

Contact Us with Questions 24-Hours a Day, 7-Days a Week

Phone: (800) 879-8079, option “2”

Fax: (847) 640-0227

Email: CNCparts.industry@siemens.com

Normal Business Hours

Monday through Friday, 7:00 a.m. – 7:00 p.m., U.S. Central Time

Emergency After-Hours Service

Please leave a message and we will return your call as quickly as possibleWhen you call, please be ready to provide the following:

Product, system or machine needing service
Fault description as detailed as possible
Location of the machine or system
Contact name for your order
Order code
Desired date of service

Invoicing is based on the Service Report, which will be provided on-site at the time of service. If you have a valid Service Agreement, you will not be invoiced.