Process Analytics Service and Support
Customer Service Announcements
Siemens is pleased to announce to our customers an improvement in Siemens quality processes - a procedure by which customers can submit failed parts for detailed failure analysis.
Field Services - Installation, Start-up, Commissioning, Service Agreements
Our Installation and Start-up services get you up and online, while keeping you on schedule. With comprehensive expertise and dedication to meeting yor schedule, our technicians will start up your Siemens products and systems with full inspections and conduct verification and functional testing of your system.
Our commissioning services are designed to protect your system and its applications, while ensuring your product and system components are performing as designed.
In today’s cost-conscious business environment, our customer service agreements provide an attractive way for you to manage and reduce costs in ways that can be specifically designed to fit your needs.
Front End Engineering and Design (FEED)
Siemens Process Analytics brings a unique blend of expertise in analytical technologies, applications and complete solutions to many industries. Siemens offers a wide scope of FEED for Process Analytics consulting services to reduce costs, save time and improve plant efficiency.
FEED for Process Analytics is offered in three modules which typically include:
Remote Performance and Verification
With a click of your mouse, you can keep your analytical products and systems performing at peak efficiency anywhere on the globe thanks to the Siemens Remote Performance and Verification Services.
Downtime costs money. When your equipment goes offline, our domestic and international distribution centers can provide you with quick turn-around on spare parts. The support you need is available when you need it . . . 24/7.
The Spare Parts List is a tool that is intended to help users identify spare parts quickly and easily. The list is contained within a menu driven help file.
Continuous Gas Analyzer (CGA) Rental Program
Siemens CGA Rental Program provides a fast, cost-effective strategy for bringing critical analytic processes back online virtually overnight. Simply contact us, and we will ship a ready-to-install CGA rental to meet your immediate needs while your inoperable unit is being serviced in our facility.
Gas Chromatograph Repair and Valve Renewal Services
Why repair when you can renew?
Siemens can completely reconstruct your Model 11, 20, and 50 series valves to meet our highest factory specifications. This is achieved by using factory-direct parts, many of which are exclusively available to Siemens and are not sold except as a part of this renewal process.
Gas Chromatograph Legacy Services
More than just a site audit or trade-up allowance, when you choose the Legacy program from Siemens you are choosing experience, proven engineering, and a comprehensive range of solutions.
Experience – Siemens has more than 80 years of analytical experience in the chemical and refining industry
Engineering – Siemens offers a combination of solid application experience and state-of-the-art technology
Optichrom Trade-up Program
To be effective and stay within budget, today’s solutions need to include the integration of hardware, software, training, and support. With our comprehensive resources, global locations, long history, and wide-ranging experiences, Siemens is uniquely qualified to do exactly that.
Software downloads are available from our Support Portal
Instructions, Manuals and Installation Videos
Instructions and Manuals are available from the USA site and Global Support Portal
Siemens provides a range of products and services in support of our Process Gas Analyzers. All of our training courses are designed to improve the performance of the people who work on these analyzer systems. Those who configure, operate, or maintain these analyzers will find the courses designed to meet their particular needs.
Process Analytics Services - Support, Training, Spare Parts
Phone: 1-800-448-8224 (US Only - 24 hr)
Phone: 918-662-7030 (Outside USA)
Fax: 918-662-7482 - Spare parts and Technical Support
Fax: 713-939-9201 - Service and Training