Accessing Your Customer Support Teams

Customer Support

Our Customer Support Team, headquartered in Norcross, GA has representatives throughout the country available to support all pre-sales (pricing and availability, product selection) and order management requests. The toll free number for reaching this support team is 866-663-7324.

In addition, answers to many sales and order management questions can be found in the Industry Mall. Click here for Industry Mall where you can also enter a Web Request if you are unable to find the information you need.


Technical Support

Our Technical Support Team for Control Products is headquartered in Johnson City, TN. The Dispatch Center supports all post sales technical support requests and is available 24/7 at 800-333-7421 or 423-262-5710 for international callers. For users who are traveling or are in a critical breakdown situation, the most effective method to obtain support is to call the support center. Based on your needs, the Dispatch Center will open a service request for the appropriate support team.

In addition, you can click here to open an Online Tech Support Request. This link is also available in Industry Mall. If your request is an emergency (safety issue, loss of product or plant down situation), you will be immediately connected to a Tech Support Engineer (TSE). All other requests will be placed in a queue for a call back from the next available TSE. Target call back time is two business hours or less. This Technical Support Team supports ALL Siemens Industry products - Industrial Automation (IA), Drives Technology (DT), and Circuit Protection (IC LV).


Training

For questions about training and classes, please call 800-241-4453 or 423-262-5711.

Click here to Access SITRAIN, for Siemens product training.


Repair and Replacement

For field service or spare parts, please call 800-241-4453 24/7 Emergency Support Line

Click here to Locate a Local Partner for assistance.

Click here to Email a Field Service Rep


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